Return Eligibility
We offer a 30-day hassle-free return and refund window for all orders. Customers may apply for a return or refund within 30 calendar days of receiving the products if the items meet the following conditions:
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Unused, unwashed, and undamaged products with all original packaging, accessories, and labels intact
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Defective products, damaged items, or incorrect items received due to our shipping errors
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Products that do not match the official product description on our website
Non-Returnable Items
The following situations are not eligible for return or refund:
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Products damaged due to personal misuse, improper operation, or artificial damage after delivery
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Products with lost, damaged, or replaced original packaging and accessories
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Returns applied beyond the 30-day return window
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Customized or personalized products (if applicable)
Return Process
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Contact our customer service team to submit a return application and state the return reason
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Wait for our team’s review and return approval (usually within 1–2 business days)
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Send back the products in accordance with the designated return address and keep the logistics receipt
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After we receive and inspect the returned items, we will process your refund
Refund Rules
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Quality/Shipping Error Issues: Full refund of product payment + coverage of return shipping fees
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Personal Reason Returns: Full product payment refund; customers bear return shipping fees
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Refunds will be processed to your original payment account within 3–7 business days after inspection confirmation
Partial Refund
For orders containing multiple products, customers can apply for partial returns and partial refunds. The refund amount will be calculated based on the unit price of the returned items.
