Warranty Coverage
We provide official limited warranty services for all our action cameras and matching accessories. Under normal use conditions, if the product has non-human-induced performance faults or functional failures within the warranty period, we provide free maintenance, replacement, or corresponding after-sales solutions.
Warranty Period
Warranty Eligibility
The warranty service applies to the following non-artificial product faults during normal daily and outdoor use:
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Automatic shutdown, failure to power on, or abnormal system operation
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Abnormal imaging, screen failure, or recording function failure
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Factory defects in product structure and performance
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Functional abnormalities that do not meet the official product parameter standards
Warranty Exclusions
The following situations are not covered by the free warranty:
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Product damage caused by artificial collision, falling, squeezing, or liquid immersion beyond normal use
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Damage caused by unauthorized disassembly, modification, or private repair
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Faults and damage caused by improper use, non-matching accessories, or non-compliant operation
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Natural wear and tear of consumable accessories after long-term use
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Products whose warranty period has expired
Warranty Application Process
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Contact customer service to submit a warranty application and describe the product fault in detail
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Provide order information and product fault pictures/videos for verification
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Follow our guidance to return or send the product for inspection and maintenance
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Complete free maintenance or replacement after fault confirmation
Post-Warranty Service
For products beyond the warranty period, we still provide paid maintenance services. We will quote reasonable maintenance fees and complete repairs efficiently to ensure your normal use of the product.
